What we do

Key capabilities

6 key functions that power FTCI's contribution to the global FUSO and MFTBC organization, serving customers in 120+ markets worldwide.

Key capability · 01 / 6

R&D Engineering

Our largest domain. FTCI engineers contribute to FUSO vehicle programmes from concept through validation — powertrain and after-treatment development, chassis and structural analysis, driver assistance systems, and the embedded software that ties them together. Work is delivered jointly with engineering teams in Kawasaki and across the FUSO network.

PowertrainChassis & StructuresADASEmbedded systems

Key capability · 02 / 6

Customer Services

The Customer Services team supports FUSO owners and workshops worldwide — engineering service parts, building diagnostic content and repair procedures, authoring parts and service information for global markets, and running warranty and goodwill operations.

Parts EngineeringDiagnosticsParts & Service InformationWarranty & Goodwill operations

Key capability · 03 / 6

Cost Engineering

Cost Engineering drives product profitability by creating detailed should‑cost estimates for techno‑commercial negotiations with suppliers, and partnering with R&D to benchmark competitor products and quantify the cost impact of every design decision.

Zero based costingBenchmarkingTooling CalculationTooling ManagementCost ConsultingSupplier Development CostOn-site supplier assessmentinflation factbook

Key capability · 04 / 6

Procurement

Procurement secures the parts, materials and services behind every FUSO vehicle — supplier identification and qualification, commercial negotiation, localisation programmes, and the supplier quality and risk work that keeps a global supply base stable.

Global sourcingSupplier developmentLocalisationSupply risk management

Key capability · 05 / 6

Digital & IT Solutions

The digital team builds and runs the software behind the business — engineering and aftersales applications, data platforms and analytics, connected-vehicle services, and the cloud and integration layers that connect FTCI to systems across the FUSO network.

Application developmentData & analyticsConnected servicesCloud & integration

Key capability · 06 / 6

Quality Management

The Quality Management Department at FUSO Technical Centre India is responsible for ensuring consistent product and build quality across FUSO’s global Knock-Down (KD) operations, supporting 14 assembly plants in 13 countries. We uphold the highest quality standards for vehicles assembled from KD kits, ensuring a uniform customer experience worldwide.

Our team monitors product quality through regular product, process, and system audits, while driving continual improvement through advanced Computer-Aided Quality (CAQ) tools.

Guided by the principle of “One Product, One Process, One Quality,” we work closely with assembly partners to standardize quality practices and achieve operational excellence across all markets.

In addition, we enhance organizational capability through competency development, technical training, and skill-building initiatives, enabling our global teams to consistently deliver safe, reliable, and high-quality products that contribute to customer success.

Quality conceptQuality gatesProduct auditProcess auditSystem auditIATF 16949CAQ IT ToolsAudit Manual